Author： Zairi Mohamed
Publisher： Emerald Group Publishing Ltd
ISSN： 0954-478X
Source： The TQM Magazine, Vol.6, Iss.6, 1994-06, pp. : 9-16
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the Malcolm Baldrige National Quality Award. Defines key ingredients for effective quality leadership.
Related content
Access to resources
Recommend
Measuring TQM implementation: a case study of Malaysian SMEs
Measuring Business Excellence, Vol. 14, Iss. 3, 2010-01 ,pp. :