The influence of supply chain management competency on customer satisfaction and shareholder value

Author: Ellinger Alexander   Shin Hyunju   Northington William Magnus   Adams Frank G.   Hofman Debra   O'Marah Kevin  

Publisher: Emerald Group Publishing Ltd

ISSN: 1359-8546

Source: Supply Chain Management: An International Journal, Vol.17, Iss.3, 2012-04, pp. : 249-262

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Abstract