Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loyalty and switching propensity

Author: Juntunen Jouni   Grant David B.   Juga Jari  

Publisher: Emerald Group Publishing Ltd

ISSN: 1753-8297

Source: Strategic Outsourcing: An International Journal, Vol.3, Iss.3, 2010-11, pp. : 211-225

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Abstract