The application of quality function deployment in service quality management

Author： Andronikidis Andreas   Georgiou Andreas C.   Gotzamani Katerina   Kamvysi Konstantina  

Publisher： Emerald Group Publishing Ltd

ISSN： 1754-2731

Source： The TQM Journal, Vol.21, Iss.4, 2009-06, pp. : 319-333

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