Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

By Talib Faisal   Rahman Zillur   Qureshi M.N.   Siddiqui Jamshed  

International Journal of Services and Operations Management, Vol. 10, Iss. 1, 2011-08 ,pp. : 94-118

Inderscience Publishers

Access to resources Recommend Favorite

High performance work practices in the health care sector: a Dutch case study

By Boselie Paul  

International Journal of Manpower, Vol. 31, Iss. 1, 2010-01 ,pp. : 42-58

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Total quality management in health care: a survey of current practices

By Lin Binsham   Clousing Jennifer  

Total Quality Management, Vol. 6, Iss. 1, 1995-03 ,pp. : 69-78

Routledge Ltd

Access to resources Recommend Favorite

Quality initiatives in the service sector: A case

By Singh Saurabh   Deshmukh S. G.  

Total Quality Management, Vol. 10, Iss. 1, 1999-01 ,pp. : 5-16

Routledge Ltd

Access to resources Recommend Favorite

An empirical study of the important factors for knowledge-management adoption in the SME sector

By Wong Kuan Yew   Aspinwall Elaine  

Journal of Knowledge Management, Vol. 9, Iss. 3, 2005-06 ,pp. : 64-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite