Using secret shopping to assess student assistant training

Author: Hammill Sarah J.   Fojo Eduardo  

Publisher: Emerald Group Publishing Ltd

ISSN: 0090-7324

Source: Reference Services Review, Vol.41, Iss.3, 2013-08, pp. : 514-531

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract