The relationships between soft-hard TQM factors and key business results

Author: Calvo-Mora Arturo   Picón Araceli   Ruiz Carolina   Cauzo Lourdes  

Publisher: Emerald Group Publishing Ltd

ISSN: 0144-3577

Source: International Journal of Operations & Production Management, Vol.34, Iss.1, 2013-12, pp. : 115-143

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Abstract