Performance evaluation with fuzzy VIKOR and AHP method based on customer satisfaction in Turkish banking sector

Author: Dincer Hasan   Hacioglu Umit  

Publisher: Emerald Group Publishing Ltd

ISSN: 0368-492X

Source: Kybernetes: The International Journal of Systems & Cybernetics, Vol.42, Iss.7, 2013-07, pp. : 1072-1085

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Abstract