Improving a patient appointment call center at Mayo Clinic

Author: Rohleder Thomas   Bailey Brian   Crum Brian   Faber Timothy   Johnson Brandon   Montgomery LeTesha   Pringnitz Rachel  

Publisher: Emerald Group Publishing Ltd

ISSN: 0952-6862

Source: International Journal of Health Care Quality Assurance, Vol.26, Iss.8, 2013-09, pp. : 714-728

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