Technology adoption model and a road map to successful implementation of ITIL

Author: Ahmad Norita   Amer Noha Tarek   Qutaifan Faten   Alhilali Azza  

Publisher: Emerald Group Publishing Ltd

ISSN: 1741-0398

Source: Journal of Enterprise Information Management, Vol.26, Iss.5, 2013-09, pp. : 553-576

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Abstract