Managing service quality in higher education: the role of the student as primary consumer

By Hill Frances M.  

Quality Assurance in Education, Vol. 3, Iss. 3, 1995-09 ,pp. : 10-21

Emerald Group Publishing Ltd

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Beyond service quality dimensions in higher education and towards a service contract

By Rowley Jennifer  

Quality Assurance in Education, Vol. 5, Iss. 1, 1997-01 ,pp. : 7-14

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Improving service quality in technical education: use of interpretive structural modeling

By Debnath Roma Mitra   Shankar Ravi  

Quality Assurance in Education, Vol. 20, Iss. 4, 2012-09 ,pp. : 387-407

Emerald Group Publishing Ltd

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Antecedents and consequences of service quality in a higher education context: A qualitative research approach

By Sultan Parves   Wong Ho Yin  

Quality Assurance in Education, Vol. 21, Iss. 1, 2013-01 ,pp. : 70-95

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Comparing alternative instruments to measure service quality in higher education

By Brochado Ana  

Quality Assurance in Education, Vol. 17, Iss. 2, 2009-04 ,pp. : 174-190

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