Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan

Author： Hsu Li-Chun   Wang Kai-Yu   Chih Wen-Hai  

Publisher： Routledge Ltd

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.33, Iss.11, 2013-08, pp. : 1026-1050

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