Author： Nelson Eugene C. Batalden Paul B. Huber Thomas p. Mohr Julie J. Godfrey Marjorie M. Headrick Linda A. Wasson John H.
Publisher： Joint Commission Resources
ISSN： 1553-7250
Source： Joint Commission Journal on Quality and Patient Safety, Vol.28, Iss.9, 2002-09, pp. : 472-493
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