Total Quality Management for Engineers

Author: Zairi   M  

Publisher: Elsevier Science‎

Publication year: 1991

E-ISBN: 9781845698911

P-ISBN(Paperback): 9781855730243

P-ISBN(Hardback):  9781855730243

Subject: F273 Enterprise Production Management

Language: ENG

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Description

Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy. Analyzes the relevance of total quality management (TQM) to changes in the engineering profession in the light of its increased involvement in company practices. It presents a broad picture of TQM and its main aspects and explains why it is considered as the major thrust for future competitiveness.

Chapter

Front Cover

pp.:  1 – 4

Dedication

pp.:  3 – 8

Copyright Page

pp.:  5 – 6

Table of Contents

pp.:  6 – 3

Foreword

pp.:  8 – 10

Preface

pp.:  10 – 14

Chapter 1. The engineer and TQM: A positive link

pp.:  14 – 28

Chapter 2. The pioneers of TQM 15

pp.:  28 – 46

Chapter 3. Defining TQM: The philosophy

pp.:  46 – 71

Chapter 4. Defining TQm: The systems

pp.:  71 – 100

Chapter 5. Defining TQM: Tools and techniques

pp.:  100 – 137

Chapter 6. Total Preventative Maintenance for TQM

pp.:  137 – 158

Chapter 7. Total Safety Systems for TQM

pp.:  158 – 179

Chapter 8. Essentials of TQM: leadership

pp.:  179 – 203

Chapter 9. Essentials of TQM: Customer-supplier chains

pp.:  203 – 223

Chapter 10. Essentials of TQM: Continuous improvement

pp.:  223 – 239

Chapter 11. Concluding remarks: Implementation, costing and measurement issues

pp.:  239 – 246

Bibliography

pp.:  246 – 263

Index

pp.:  263 – 268

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