Knowledge, Information and the Business Process :Revolutionary Thinking or Common Sense?

Publication subTitle :Revolutionary Thinking or Common Sense?

Author: Taylor   Liz  

Publisher: Elsevier Science‎

Publication year: 2007

E-ISBN: 9781780631950

P-ISBN(Paperback): 9781843341055

P-ISBN(Hardback):  9781843341055

Subject: F2 Economic Planning and Management;TP3 Computers

Language: ENG

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Description

The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process.

  • Covers the integration of the intellectual capital with business processes
  • Provides practical guidance on analysis of the complete business process (including products and customers) from a human and systems capital perspective
  • Provides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book

Chapter

Cover

pp.:  1 – 4

Copyright

pp.:  5 – 6

Contents

pp.:  6 – 8

List of figures and tables

pp.:  8 – 10

About the author

pp.:  10 – 12

Acknowledgements

pp.:  12 – 14

Preface

pp.:  14 – 30

1 Intellectual capital and associated definitions

pp.:  30 – 54

2 Human capital

pp.:  54 – 72

3 Systems capital

pp.:  72 – 92

4 The process jigsaw

pp.:  92 – 112

5 Applying the framework to the process

pp.:  112 – 142

6 Managing expectations

pp.:  142 – 154

7 Maximising potential

pp.:  154 – 164

Bibliography

pp.:  164 – 166

Index

pp.:  166 – 172

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