The Evaluation of Worldwide Digital Reference Services in Libraries ( Chandos Information Professional Series )

Publication series ：Chandos Information Professional Series

Author： Liu   Jia  

Publisher： Elsevier Science‎

Publication year： 2007

E-ISBN: 9781780631127

P-ISBN(Paperback): 9781843343103

P-ISBN(Hardback):  9781843343103

Subject： G25 Library Science

Keyword： 信息与知识传播

Language： ENG

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Description

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.

  • An international, evaluative approach is taken
  • Includes unique information - which has never before being gathered and evaluated
  • Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

Chapter

Cover

The Evaluation of Worldwide Digital Reference Services in Libraries

Copyright

Dedication

Contents

List of figures and tables

Preface

About the author

1 Introduction

Origin

Methodology

Structure

Notes

2 Basics about digital reference services

Primary knowledge

Variety of digital reference service

Cooperative digital reference services

Other issues

Notes

3 Evaluating digital reference services

Necessity and importance

Evaluation targets

Evaluation methods

Evaluation workflow

Standards and criteria

Notes

4 Views from the western world: evaluation by the German team

Group division and work distribution

Timetable

Workflow

Results

Notes

5 Views from the eastern world: evaluation by the Chinese team

Group division and work distribution

Timetable

Workflow

Results

Notes

6 Comparisons and conclusions

Comparisons

Experiences and lessons

Conclusions

Perspectives

Notes

Appendix A Guidelines for Behavioral Performance of Reference and Information Service Providers

Introduction

1.0 Approachability

2.0 Interest

3.0 Listening/Inquiring

4.0 Searching

5.0 Follow-up

Endnotes

Appendix B Project instruction

Appendix C Questionnaire/evaluation guide

Before using the reference service

During the reference service

After the reference service

Concluding judgment

Appendix D Libraries evaluated by the German team

Appendix E Libraries evaluated by the Chinese team

Index

Cover

The Evaluation of Worldwide Digital Reference Services in Libraries

Copyright

Dedication

Contents

List of figures and tables

Preface

About the author

1 Introduction

2 Basics about digital reference services

3 Evaluating digital reference services

4 Views from the western world: evaluation by the German team

5 Views from the eastern world: evaluation by the Chinese team

6 Comparisons and conclusions

Appendix A Guidelines for Behavioral Performance of Reference and Information Service Providers

Appendix B Project instruction

Appendix C Questionnaire/evaluation guide

Appendix D Libraries evaluated by the German team

Appendix E Libraries evaluated by the Chinese team

Index

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