The Human Side of Reference and Information Services in Academic Libraries ：Adding Value in the Digital World ( Chandos Information Professional Series )

Publication subTitle ：Adding Value in the Digital World

Publication series ：Chandos Information Professional Series

Author： Farmer Lesley

Publisher： Elsevier Science‎

Publication year： 2007

E-ISBN: 9781780631004

P-ISBN(Paperback): 9781843342588

P-ISBN(Hardback): 9781843342588

Subject： G25 Library Science;TP3 Computers

Keyword：信息与知识传播,管理学

Language： ENG

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Description

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)
Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues
Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Chapter

Cover

The Human Side of Reference and Information Services in Academic Libraries: Adding value in the digital world

Dedication

Contents

Preface

The library’s role

The impact of technology on information and reference services

The human side of technology for reference services

Interdependence of campus technology and library reference services

Value-added service

Global perspectives

Organisation of this book

About the contributors

1 Technology impact on information needs and behaviours of the academic community

The Millennials: a new species

Library experiences of Millennials

The rest of the academic student body

The lifeline of academia

2 Technology impact on reference and information services staffing

Reference staffing B.D.T. (Before Digital Technology)

Reference staffing in a technological environment

Hiring staff

Technical expertise and interaction

Staff development

Technostress

Technology transition case study

Global issues

3 Technology impact on reference resources

What constitutes a reference collection?

Lifecycle management of digital resources

Technology-based reference sources

Resource sharing

4 Technology impact on packaging reference and information

The reference librarian as information packager

Technology-enhanced information packaging elements

Types of technology-enhanced information packages

Knowledge management

The creative commons

5 Technology impact on physical access to reference and information services

Technology, libraries and service, oh my!

Library facilities

Library web portals

Course management systems

Resource sharing

Global implications

6 Technology impact on intellectual access for reference and information services

The new college student

From the reference desk to information commons

The impact of technology on instruction

A word about instructional design

Collaborating with teaching faculty to support intellectual access

Assessing intellectual access

Challenges to consider

Conclusion

7 Technology impact on evaluating reference and information services

A systems approach to evaluation

Starting with the community

Technology-enhanced reference and information service standards

Evaluation tools

Action research

A case study in information literacy assessment

Appendix: New database form

Web team checklist

Product sponsor

Technical information (information for sponsor to get from vendor)

Bibliography

Index