The Culture of Evaluation in Library and Information Services ( Chandos Information Professional Series )

Publication series ：Chandos Information Professional Series

Author： Crawford John

Publisher： Elsevier Science‎

Publication year： 2006

E-ISBN: 9781780630847

P-ISBN(Paperback): 9781843341024

P-ISBN(Hardback): 9781843341024

Subject： G25 Library Science

Keyword：信息与知识传播

Language： ENG

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Description

This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world.

An up to date review/summary of activity in the subject area
Provides international comparisons of library and information service evaluation activity
Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations

Chapter

Cover

The Culture of Evaluation in Library and Information Services

Contents

Acknowledgements

List of tables

About the author

1 Overviewing the history of evaluation in library and information services

The Bodleian Library extension debate

The Edinburgh public libraries survey (1936)

The Londoner and His Library

Progress to a new agenda

2 Reasons for and factors in evaluation

What is being measured?

Service and research strategies

Commonly found measures

External monitors

Internal monitors

LISU

Advantages and disadvantages of evaluation

3 How survey and evaluation work is done

Quantitative methods

Qualitative methods

Software to support survey and evaluation work

Toolkits

4 General satisfaction survey instruments

General surveys in UK higher education

The SCONUL template user satisfaction survey

LibQUAL+™

The German experience

The public library experience

5 Parallel cultures of evaluation in higher education

Examples of good practice

Case study: Student Evaluation Project at Glasgow Caledonian University

Note

6 Current and recent research in evaluation of library and information services

Value and impact

Public libraries case study: Norfolk

Special libraries case study: Pfizer Ltd

Some examples from Poland

Notes

7 The evaluation of electronic information services

Note

8 The challenge of information literacy and an afterword

Appendix A The SCONUL template 2005

Library satisfaction survey

Appendix B The LibQUAL+™ template as used by the Glasgow University Library

Glasgow University Library

Appendix C The PLUS questionnaire for adults

Section A

Section B

Section C

Section D

Appendix D The PLUS questionnaire for children

Bibliography

Index