Online Information Services in the Social Sciences ( Chandos Information Professional Series )

Publication series :Chandos Information Professional Series

Author: Jacobs   Neil;Huxley   Lesly  

Publisher: Elsevier Science‎

Publication year: 2004

E-ISBN: 9781780630687

P-ISBN(Paperback): 9781843340706

P-ISBN(Hardback):  9781843340706

Subject: G25 Library Science;TP393.4 international Internet

Keyword: 信息与知识传播,自动化技术、计算机技术

Language: ENG

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Description

Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based on actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws on these case studies to outline the main issues facing service providers: such as usability, metadata and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.

  • Case studies show how - in practical terms - information science issues relate to users’ behaviour
  • Written by experts in the field, with each chapter drawing on both case studies and extensive experience in the field
  • Can be used as a detailed reference or an overview

Chapter

Chapter 1. Introduction

Note

Part 1: The case studies

Chapter 2. The trade union researcher: Sandeep

Background

Practice

Using information

Information services

Chapter 3. The further education lecturer: Peter

Background

Using information

Future needs

Chapter 4. The voluntary organisation: Wendy

Background

Practice

Using information

Future needs

Chapter 5. The academic: Sandra

Background

Using information

Information services

Chapter 6. The media consultant: Jeremy

Background

Practice

Using information

Information services

Chapter 7. An international student: Olaf

Background

Practice

Using information

Future needs

Acknowledgement

Chapter 8. The Cochrane Library: Jo and Ioannis

Background

Using information

Future needs

Chapter 9. The legal viewpoint: Annabel

Background

Practice

Using information

Information services

Future needs

Chapter 10. Educational usage of economics and management resources in France

Background

The information user

The information provider

Chapter 11. Finding and managing information for the international community: Barbara

Background

Practice

Using information

Information services

Chapter 12. From practice to need – some reflections

Simplicity v. complexity; interfaces v. information literacy

Currency and current awareness

Barriers to information

Validity and authority (or who you know)

Summary

Note

Part 2: The information issues

Chapter 13. Effective online information services management

Stakeholders and audiences

Aims and objectives

Planning

Roles and responsibilities

Running your service

Monitoring and evaluation

Where do I go from here?

Chapter 14. Selection

Defining the audience

Defining the information needs

Specifying the aims and objectives

Scope policy

Selection protocol

Reassessment: anticipating demand

Further reading

Chapter 15. Marketing your service

Marketing as a management process

Online marketing

Concluding remarks

Further reading

Chapter 16. Usability

What is usability?

Why is it important?

General guidelines

Finding users

Gathering users’ requirements

Developing prototypes

User testing

Some other techniques

In conclusion

Further reading

Chapter 17. Making your resource more accessible

Introduction

What is web accessibility?

Why is it important for information professionals?

How can I make my material more accessible?

A strategy to improve the accessibility of a resource

Where should I go for help?

Conclusion

Acknowledgements

Chapter 18. Legal issues

Introduction

Data protection

Examples where data protection legislation may be relevant

Freedom of Information Act 2000

Intellectual property

Concluding remarks

Further reading

Chapter 19. Building user skills

Introduction

User skills: what are they?

Specification

Identifying sources

Evaluating sources

Building a strategy

Evaluating the information

Using the information

Summary

Further reading

Chaper 20. Subject classification

What is classification and why do it?

How to classify

Controlled vocabularies and browsing

Resource issues and auto-classification

Further reading

Chapter 21. Metadata

What is metadata?

Why is it important?

What is it used for?

Choosing a metadata scheme

Issues of managing metadata

Summary

Further reading

Chapter 22. Technology

Introduction

Basic choice: open source or proprietary?

Programming and scripting languages

Databases and indexing

The Web

System administration and hosting

Further reading

Part 3: The information issues

Chapter 23. Social horizons

Introduction

Globalisation

Localisation

Chapter 24. Technological horizons

Wider contexts of ICT

Hardware and infrastructure

Knowledge capture, representation, management, dissemination and integration

Users, interfaces, personalisation, communities

In conclusion

Chapter 25. From need to service: the changing role of the information professional

Introduction

Learning

The changing role of the information professional

Concluding remarks

Links

References

Index

Chapter 1. Introduction

Part 1: The case studies

Part 2: The information issues

Part 3: The information issues

Links

References

Index

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