Surviving the Future ：Academic Libraries, Quality and Assessment ( Chandos Information Professional Series )

Publication subTitle ：Academic Libraries, Quality and Assessment

Publication series ：Chandos Information Professional Series

Author： Munde   Gail;Marks   Kenneth  

Publisher： Elsevier Science‎

Publication year： 2009

E-ISBN: 9781780630038

P-ISBN(Paperback): 9781843344780

P-ISBN(Hardback):  9781843344780

Subject： G25 Library Science

Keyword： 信息与知识传播

Language： ENG

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Description

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.

  • Complex and fragmented subject matter is synthesized into clear and logical presentation
  • Focuses on current research and best practices
  • International in scope

Chapter

Cover

Surviving the Future: Academic Libraries, Quality, and Assessment

Copyright

Contents

List of figures and tables

List of abbreviations

About the authors

Preface

1 Quality, assessment and evaluation

Defining quality

Measurement

Assessment

The challenges of self-assessment

Notes

Bibliography

2 Creating a culture of assessment

Introduction

Evaluating your library’s culture

Notes

Bibliography

3 Frameworks for quality improvement

Malcolm Baldrige National Quality Award

Academic Quality Improvement Project (AQIP)

European Foundation for Quality Management (EFQM)

Australian Business Excellence Framework (ABEF)

Notes

Bibliography

4 Strategic planning, the Balanced Scorecard and benchmarking

Strategic planning

Measurement systems and the Balanced Scorecard

Benchmarking

Notes

Bibliography

5 Performance indicators

Introduction

Establishing library performance indicators

Impacts and outcomes

Notes

Bibliography

6 The library’s role in successful faculty research and teaching

A framework for faculty success

Faculty and the current academic environment

Critical factors in faculty research success

Critical factors in faculty teaching success

Desirable faculty outcomes of library engagement

Notes

Bibliography

7 The library’s role in successful postgraduate and professional education

A framework for postgraduate and professional student success

Postgraduate students and the current academic environment

Information literacy as the critical factor in postgraduate student success

Desirable outcomes of library engagement

Notes

Bibliography

8 The library’s role in the success of undergraduate students

A framework for undergraduate student success

Undergraduate students and the current academic environment

Critical factors in undergraduate student success

Desirable outcomes of library engagement

Notes

Bibliography

9 User satisfaction as a quality indicator

Approaches to satisfaction research

User-centered research

Analyzing qualitative data from usercentered research

Bibliography

10 Using group norms and peer comparisons as contexts for quality

Why compare your library to other libraries?

Peer and cohort comparisons

Accreditation and quality audits

Communicating the results

Notes

Bibliography

11 Toward surviving the future

Index

Cover

Surviving the Future: Academic Libraries, Quality, and Assessment

Copyright

Contents

List of figures and tables

List of abbreviations

About the authors

Preface

1 Quality, assessment and evaluation

2 Creating a culture of assessment

3 Frameworks for quality improvement

4 Strategic planning, the Balanced Scorecard and benchmarking

5 Performance indicators

6 The library’s role in successful faculty research and teaching

7 The library’s role in successful postgraduate and professional education

8 The library’s role in the success of undergraduate students

9 User satisfaction as a quality indicator

10 Using group norms and peer comparisons as contexts for quality

11 Toward surviving the future

Index

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