Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of Singapore

Author： Chaudhry Abdus Sattar Jeanne Chua

Publisher： Emerald Group Publishing Ltd

ISSN： 0024-2535

Source： Library Review, Vol.53, Iss.1, 2004-01, pp. : 37-49

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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