Service quality in the Thai telecommunication industry: a tool for achieving a sustainable competitive advantage

Author： Johnson William C.   Sirikit Anuchit  

Publisher： Emerald Group Publishing Ltd

ISSN： 0025-1747

Source： Management Decision, Vol.40, Iss.7, 2002-09, pp. : 693-701

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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