Integrating Kano model with strategic experiential modules in developing ICT-enabled services: An empirical study

ISSN： 0025-1747

Source： Management Decision, Vol.50, Iss.1, 2012-02, pp. : 7-20

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Reassessing Outsourcing in Ict-Enabled Public Management

By Schuppan Tino

Public Management Review, Vol. 11, Iss. 6, 2009-11 ,pp. : 811-831

Routledge Ltd

Access to resources Recommend Favorite

ICT-enabled and process-based change: an integrative roadmap

By Margherita Alessandro Petti Claudio

Business Process Management Journal, Vol. 16, Iss. 3, 2010-01 ,pp. : 473-491

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

TQM for a master's programme: a case study integrating Kano's model and quality function deployment

By Pietro Laura Di

International Journal of Modelling in Operations Management, Vol. 2, Iss. 4, 2012-09 ,pp. : 378-408

Inderscience Publishers

Access to resources Recommend Favorite

Applying Kansei Engineering, the Kano model and QFD to services

By Hartono Markus

International Journal of Services, Economics and Management, Vol. 5, Iss. 3, 2013-06 ,pp. : 256-274

Inderscience Publishers

Access to resources Recommend Favorite

Integrating Kano's model in the planning matrix of quality function deployment

By Tan K. C. Shen X. X.

Total Quality Management, Vol. 11, Iss. 8, 2000-12 ,pp. : 1141-1151

Routledge Ltd

Access to resources Recommend Favorite