Key issues surrounding virtual chat reference model: A case study

Author： Wan Gang (Gary)   Clark Dennis   Fullerton John   Macmillan Gail   Reddy Deva E.   Stephens Jane   Xiao Daniel  

Publisher： Emerald Group Publishing Ltd

ISSN： 0090-7324

Source： Reference Services Review, Vol.37, Iss.1, 2009-02, pp. : 73-82

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