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Inderscience Publishers

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The impact of physical environment on employee commitment in call centres: The mediating role of employee well-being

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Team Performance Management, Vol. 15, Iss. 1-2, 2009-03 ,pp. : 35-48

Emerald Group Publishing Ltd

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Emerald Group Publishing Ltd

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Communities of practice or communities of coping?: Employee compliance among CSRs in Israeli call centres

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The Learning Organization: An International Journal, Vol. 14, Iss. 4, 2007-06 ,pp. : 375-387

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The application of knowledge management in call centres

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