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Author: McAdam Rodney Bannister Alan
Publisher: Emerald Group Publishing Ltd
ISSN: 0144-3577
Source: International Journal of Operations & Production Management, Vol.21, Iss.1-2, 2001-01, pp. : 88-108
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The TQM Magazine, Vol. 7, Iss. 2, 1995-02 ,pp. :