A theoretical review of flexibility, agility and responsiveness in the operations management literature: Toward a conceptual definition of customer responsiveness

Author： Bernardes Ednilson Santos   Hanna Mark D.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0144-3577

Source： International Journal of Operations & Production Management, Vol.29, Iss.1, 2009-01, pp. : 30-53

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