Performance management and the outsourcing process: Lessons from a financial services organisation

Author: McIvor Ronan   Humphreys Paul   McKittrick Alan   Wall Tony  

Publisher: Emerald Group Publishing Ltd

ISSN: 0144-3577

Source: International Journal of Operations & Production Management, Vol.29, Iss.10, 2009-09, pp. : 1025-1048

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Abstract