Rapport in telemarketing - mirror, mirror on the call?

Author: Nancarrow Clive   Penn Sally  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-4503

Source: Marketing Intelligence & Planning, Vol.16, Iss.1, 1998-01, pp. : 12-21

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract