A study of the transition from ISO 9000 to TQM in the context of organisational learning

Author: Hill Frances M.   Hazlett Shirley-Ann   Meegan Sarah  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.18, Iss.2, 2001-03, pp. : 142-169

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Abstract