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International Journal of Quality & Reliability Management, Vol. 22, Iss. 1, 2005-01 ,pp. : 17-29

Emerald Group Publishing Ltd

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A QFD approach for distribution's location model

By Chuang Pao-Tiao  

International Journal of Quality & Reliability Management, Vol. 19, Iss. 8-9, 2002-10 ,pp. : 1037-1054

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MQFD: a model for synergising TPM and QFD

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International Journal of Process Management and Benchmarking, Vol. 1, Iss. 2, 2006-05 ,pp. : 176-200

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Robust customer satisfaction model using QFD

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International Journal of Productivity and Quality Management, Vol. 6, Iss. 1, 2010-07 ,pp. : 112-136

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Applying Kansei Engineering, the Kano model and QFD to services

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