The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe

Author： Sun Hongyi   Li Sapphire   Ho Karis   Gertsen Frank   Hansen Poul   Frick Jan  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.21, Iss.2, 2004-02, pp. : 131-153

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