ISO 9000 and TQM: substitutes or complementaries?: An empirical study in industrial companies

Author: Martínez-Lorente Angel R   Martínez-Costa Micaela  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.21, Iss.3, 2004-03, pp. : 260-276

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Abstract