Author： Murugaiah Uthiyakumar Benjamin Samuel Jebaraj Marathamuthu M. Srikamaladevi Muthaiyah Saravanan
Publisher： Emerald Group Publishing Ltd
ISSN： 0265-671X
Source： International Journal of Quality & Reliability Management, Vol.27, Iss.5, 2010-01, pp. : 527-540
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