A critical evaluation of the EFQM model

Author: Gómez Joaquín Gómez   Costa Micaela Martínez   Lorente Ángel R. Martínez  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.28, Iss.5, 2011-05, pp. : 484-502

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Abstract