How organizational citizenship behavior mediates between internal marketing and service quality: The case of Iranian GAS company

Author： SeyedJavadin SeyedReza Rayej Hamzeh Yazdani Hamidreza Estiri Mehrdad Aghamiri Seyed Ali

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.29, Iss.5, 2012-05, pp. : 512-530

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