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The TQM Magazine, Vol. 18, Iss. 2, 2006-03 ,pp. : 162-173

Emerald Group Publishing Ltd

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Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

By Talib Faisal   Rahman Zillur   Qureshi M.N.   Siddiqui Jamshed  

International Journal of Services and Operations Management, Vol. 10, Iss. 1, 2011-08 ,pp. : 94-118

Inderscience Publishers

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Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis

By Agus Arawati   Abdullah Mokhtar  

Total Quality Management, Vol. 11, Iss. 8, 2000-12 ,pp. : 1041-1051

Routledge Ltd

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The human side of total quality management in Taiwan: leadership and human resource management

By Chen Wen-Hsien  

International Journal of Quality & Reliability Management, Vol. 14, Iss. 1, 1997-01 ,pp. : 24-45

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Total quality management in higher education: how to approach human resource management

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The TQM Magazine, Vol. 7, Iss. 6, 1995-06 ,pp. : 5-10

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