An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

Author: Talib Faisal   Rahman Zillur   Qureshi M.N.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.30, Iss.3, 2013-03, pp. : 280-318

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Abstract