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Author: Williams Christine Ferguson Maggie
Publisher: Emerald Group Publishing Ltd
ISSN: 0951-3558
Source: International Journal of Public Sector Management, Vol.18, Iss.4, 2005-06, pp. : 350-366
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By Skadberg Yongxia Jamal Tazim B. Skadberg Andrew N.
International Journal of Services Technology and Management, Vol. 6, Iss. 2, 2005-04 ,pp. :