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International Journal of Public Sector Management, Vol. 19, Iss. 7, 2006-12 ,pp. : 659-672

Emerald Group Publishing Ltd

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Front-line responses to customer orientation programmes: a theoretical and empirical analysis

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International Journal of Human Resource Management, Vol. 11, Iss. 3, 2000-06 ,pp. : 562-590

Routledge Ltd

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Ensuring effectiveness in our front-line leaders

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Industrial and Commercial Training, Vol. 32, Iss. 3, 2000-03 ,pp. : 99-105

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Why organizations fail: the view from the front-line

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Management Decision, Vol. 37, Iss. 6, 1999-08 ,pp. : 503-513

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Encouraging front-line employees to rise to the innovation challenge

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Strategy and Leadership, Vol. 36, Iss. 4, 2008-07 ,pp. : 4-9

Emerald Group Publishing Ltd

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