Author： McKinnon Katherine Crofts Paul D Edwards Rhiannon Campion Peter D Edwards Richard H.T.
Publisher： Emerald Group Publishing Ltd
ISSN： 0952-6862
Source： International Journal of Health Care Quality Assurance, Vol.11, Iss.5, 1998-05, pp. : 156-160
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude shown to them by medical staff. Patient feedback shows that despite the introduction of the Patients' Charter, waiting times from referral to appointment and delays in clinics are still identified as the main areas for improvement. Findings show that patients are, however, remarkably tolerant and understanding of the pressures and demands placed on outpatient staff.
Related content
Access to resources
Recommend
