Customer focused health-care performance instruments: making a case for local measures

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Emerald Group Publishing Ltd

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Procurement performance measurement system in the health care industry

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Pharmaceutical care management: a modern approach to providing seamless and integrated health care

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International Journal of Health Care Quality Assurance, Vol. 14, Iss. 7, 2001-10 ,pp. : 282-301

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Quality systems in health care: a situational approach

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A proposed approach for modelling health-care systems for understanding

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