Statistical measures of customer satisfaction for health care quality assurance: a case study

Author: Hasin M.A.A.   Seeluangsawat Roongrat   Shareef M.A.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0952-6862

Source: International Journal of Health Care Quality Assurance, Vol.14, Iss.1, 2001-02, pp. : 6-14

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Abstract