External effectiveness of service management A study of business-to-business relationships in Mexico, Canada and the USA

Author: Paulin Michèle   Ferguson Ronald J   Salazar Ana Maria Alvarez  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.10, Iss.5, 1999-05, pp. : 409-429

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Abstract