Customer service in physical distribution: a utility-function approach

Author: Bookbinder James H   Lynch Maureen E  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-0035

Source: International Journal of Physical Distribution & Logistics Management, Vol.27, Iss.910, 1997-12, pp. : 540-558

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract