Supporting knowledge transfer in web-based managed IT support

Author： Cooper Vanessa A. Lichtenstein Sharman

ISSN： 1328-7265

Source： Journal of Systems and Information Technology, Vol.12, Iss.2, 2010-01, pp. : 140-160

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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