The effects of expectancy disconfirmation on outcome satisfaction in police-citizen encounters

Author: Reisig Michael D.   Chandek Meghan Stroshine  

Publisher: Emerald Group Publishing Ltd

ISSN: 1363-951X

Source: Policing: An International Journal of Police Strategies and Management, Vol.24, Iss.1, 2001-03, pp. : 88-99

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Abstract