Assessing the quality of police services using SERVQUAL

Author: Donnelly Mike   Kerr Neil J.   Rimmer Russell   Shiu Edward M.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1363-951X

Source: Policing: An International Journal of Police Strategies and Management, Vol.29, Iss.1, 2006-01, pp. : 92-105

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Abstract