The impact of stress on customer service representatives: a comparative study

By Gignac Ann   Appelbaum Steven H  

The Journal of Workplace Learning, Vol. 9, Iss. 1, 1997-01 ,pp. : 20-33

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality of customer service in supply chain system: a diagnostic study

By Sinha R.K.   Babu A Subash  

International Journal of Quality & Reliability Management, Vol. 15, Iss. 89, 1998-12 ,pp. : 844-859

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Performance measurement and the UK emergency ambulance service: Unintended consequences of the ambulance response time targets

By Wankhade Paresh  

International Journal of Public Sector Management, Vol. 24, Iss. 5, 2011-07 ,pp. : 384-402

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

HSE's guidance on occupational stress

By Bridson Louise  

The Journal of Workplace Learning, Vol. 7, Iss. 5, 1995-05 ,pp. : 4-5

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Making female first-line nurse managers more effective: a Delphi study of occupational stress

By Loo Robert   Thorpe Karran  

Women in Management Review, Vol. 19, Iss. 2, 2004-03 ,pp. : 88-97

Emerald Group Publishing Ltd

Access to resources Recommend Favorite