Empirical analysis of the Baldrige Criteria as both an organisational performance measure and a theoretical model

Author: Jayamaha Nihal Palitha   Grigg Nigel Peter   Mann Robin Stephen  

Publisher: Emerald Group Publishing Ltd

ISSN: 1368-3047

Source: Measuring Business Excellence, Vol.15, Iss.1, 2011-03, pp. : 20-33

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